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Credit cards at the Tax Assessor’s office

If you’ve paid your vehicle registration fees in person at the Harris County Tax Assessor’s office, you’ve had to bring cash or check to do so, because they don’t accept credit cards for that. Thankfully, that’s about to change.

Mike Sullivan

Mike Sullivan

More than a decade after the office began accepting credit and debit cards for property tax payments, in person and online, the tax office is preparing to do the same for all things to do with motor vehicles, including registrations and renewals.

Within a month, all counters at the downtown tax office will accept plastic. All 17 locations should be plastic-friendly within three months, [Tax Assessor Mike] Sullivan said, describing the current situation as “horrible, horrible, horrible customer service.”

“It’s going to be a big roll-out when we are able to tell people we accept all forms of payment, bringing the office into the 21st century,” said Sullivan, who took office in January and promised that and other innovations during his campaign. “We’re several years behind where we should be.”

The move is part of a pilot program that will allow the county to input credit and debit card payments directly into the state system. Sullivan said it should reduce the office’s infamously long lines.

The tax assessor said he also plans to post an experienced employee at the front door of each of the five busiest locations to make sure people have all the necessary forms, notarizations and other items to complete their transactions.

While all Texas residents have been able to use credit and debit cards to renew their vehicle registrations online through the Texas Department of Motor Vehicles since 2001, those who visit the Harris County tax office in person have been able to use only cash or checks.

Some county tax offices already take plastic for motor vehicle fee payments in person, including in Dallas County, which first began allowing residents to use credit and debit cards for property and vehicle taxes more than two years ago, a spokesman said.

I pay my registration fees by mail so this hasn’t affected me personally, but as we know long lines at the Tax Assessor’s office is a problem that has needed solving, so kudos to Sullivan for taking this step. It’s a bit mind-boggling to think that in the year 2013 credit cards weren’t an option for something as basic as this – Harris County was one of the first counties to accept credit card payments for property taxes, after all. The state and the way it accepts payments from counties is partly responsible for this, but still. We’re two years behind Dallas. That’s embarrassing. Of course, given who our Tax Assessor was for those two years, it’s not terribly surprising. Consider it yet another reminder that elections do have consequences.

Anyway. Since as noted I do my payments by mail this doesn’t affect me, but it does make me wonder when those of us who pay this way will get the same service as well. It’s not a big deal from a time management perspective, but it would be nice to have the option to pay by credit card. Looking ahead, the next step would be online and mobile payments. Is someone working on an app to pay one’s vehicle registration fees? Surely we don’t want to hear that Dallas has beaten us again. Houston Politics has more.

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One Comment

  1. Mike Sullivan says:

    Charles:

    I have an ambitious list of upgrades for the Tax Assessor-Collector’s office. They are all in various stages of development, and will be rolled out as time allows. Trust me, as I promised when I campaigned for this office, I am committed to embracing technology and improving customer service. I have made tremendous progress in these first 7 months of service, and look forward to achieving many more successes for the benefit of the tax paying public.

    Thank you.

    Mike Sullivan
    Harris County Tax Assessor-Collector