New frontiers in social networking and law enforcement.
Milwaukee’s department is one of a growing number of police and fire agencies turning to social networking Web sites such as Twitter, which lets users send text-message “tweets” to a mass audience in 140 characters or less. The tweets can be read on the Web or on mobile phones within seconds.
Some departments use Twitter to alert people to traffic disruptions, to explain why police are in a certain neighborhood or to offer crime prevention tips. Others encourage leads on more pressing matters: bomb scares, wildfires, school lockdowns and evacuations.
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One risk of Twitter is that anyone can go on the site and claim to be the cops. In March, the Texas attorney general’s office shut down a phony Twitter account called “Austin PD,” which had about 450 followers and used the official city seal.
The culprit has not been arrested, so his or her intent is not yet known. Mainly the tweets were in a joking vein, such as “Warming up my radar gun for SXSW,” a reference to Austin’s South By Southwest music conference.
But the potential for more dangerous misinformation worries Craig Mitnick, founder of Nixle LLC, which offers what it calls a secure “municipal wire” that public agencies can use instead of Twitter to broadcast updates.
Web sites like Twitter or Facebook are “meant for social purposes and not for trusted information,” Mitnick said. “It’s a bombshell waiting to explode.”
[Milwaukee police spokeswoman Anne E.] Schwartz pointed out that anyone concerned about the validity of the Milwaukee police posts on Twitter can call the department, and she said most of its posts direct readers back to the police Web site as well.
I could be wrong, but I think the fake “Austin PD” example will turn out to be an exception. Twitter is sufficiently easy to use that I think most law enforcement agencies will adopt it sooner rather than later. Plus, how hard is it really to verify that a given account is legit? If nothing else, I’d expect that any new law enforcement-related Twitter sighting will get checked out via traditional media, many of whom have enthusiastically jumped on the Twitter bandwagon or by crowdsourcing pretty quickly. I seriously doubt that any copycat attempts will be nearly as successful as “Austin PD” was. There may be value in a product like Nixle – I’m not familiar with it, so I can’t offer a judgment of it – but I think calling Twitter and Facebook a potential bombshell for law enforcement is a serious overbid.